Block】工作机会：行政、软件工程师、QA、项目经理等职位 #海外工作#世界上最大的税务服务提供商之一【H R-合拍人力资源中心
1、H&RBlock公司各个职位平均年薪范围18,055美元/年~ 97,255美元/年，并为员工提供奖金、灵活的时间表，职业发展机会，以及在职培训和认证。
2、H＆R Block是世界上最大的税务服务提供商之一，有超过10万名受过良好培训的税务专业人士。合拍海外热聘职位
职位：
Operations Administrative Assistant
Software Engineer
QA Analyst
Program Manager-Robotic Process Automation (RPA) Lead
Office Manager I - Block Advisors
地点：USA
性质：Fulltime
公司：H&R Block
发布：June 21 2017
（Picture From H&R Block）
招聘需求
1
Operations Administrative Assistant
DUTIES AND RESPONSIBILITIES:
Provides seasonal hiring support in the HRB Gateway hiring system and administrative support to the District Operations Coordinator (DOC) supporting the overall district(s) offices. 50%
Receives communication (written, telephone and electronic) from offices who have a concern or a need around supplies, facilities or support. Documents nature of problem, researches solutions, and resolves issues or escalates to DOC or DGM as needed. 50%
Reviews office supply inventory and places orders to meet the needs of the office/district. .
Review and verify invoices and prepares payment for the DOC’s approval.
Assists with local marketing initiatives.
Attends training related to the effective and efficient performance of job duties.
Other duties as assigned by the District Operations Coordinator or in partnership with other managerial staff.
MINIMUM REQUIREMENTS:
Education:
Completion of a high school diploma or equivalent. Additional course work in math is preferred.
Skills & Experience:
Minimum of one year of clerical or administrative experience.
Must have good reading and math skills in order to understand information and effectively explain information to others.
Must have good verbal and written communication skills and effectively communicate in person.
Computer skills
Understanding and previous use of a Windows-based computer system and applications such as Microsoft Word, Excel, and Outlook.
Experience with Windows operating system.
A basic level knowledge of Microsoft Office Suite.
Ability to read, write谈书墨 , and clearly communicate in English and/or other languages as required by the needs of the district.
Additional state and local requirements may apply.
PREFERRED QUALIFICATIONS:
Two to four years of experience as an H&R Block associate.
Experience in a multi-unit environment.
（Picture From H&R Block）
2
Software Engineer
Works closely with senior, lead or principal software engineer to design, develop and maintain software components and products that support H&R Block business applications. Uses tools, languages, coding standards and best practices to develop new product features and maintain year over year product functionality and enhancements. Creates and executes unit tests and addresses defects. Works closely with the QA, UX and other related teams to ensure consistent understanding of requirements and approach.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Designs, develops and maintains software components
Creates and maintains documentation of design approaches
Creates and maintains documentation on internal architecture of the system.
Participates in technical design and code reviews for all new enhancements and maintenance work delivered.
Understands business and functional requirements and produces technical specifications and product requirements.
Creates, maintains and executes unit test and alpha test plans
Maintains and improves current knowledge on the latest technologies relevant to the role regarding algorithms, language, design methodology, third-party development tools, application platforms, hardware compatibility and operating systems.
QUALIFICATIONS
Education / Experience
Bachelor's degree in Computer Science, Information Technology, or related field, or the equivalent through a combination of education and work experience.
Two years experience in system analysis, design and programming experience.
Experience in client server and web environments, relational database technology, and development of interface software.
Effective oral, written and interpersonal communication skills.
Demonstrated and effective time management, organizational, prioritization, and planning skills.
Demonstrated decision making, analytical and problem solving skills. Ability to develop creative solutions to assigned projects.
Ability to work in a team environment with limited supervision.
（Picture FromH&R Block）
3
QA Analyst
ESSENTIAL DUTIES AND RESPONSIBILITIES
Write test plans and test cases in compliance with relevant organizational standards.
Creates clearly documented defects that enable a developer to recreate the issue.
Maintains and updates test cases, test designs, serviceware, and support documentation to ensure testing and support of applications is accurate.
Executes end-to-end functional tests and utilizes automated tests developed by others to exercise system as appropriate. Understands automation best practices and is able to develop basic automation scripts. Collaborates to achieve end-to-end application and business process quality.
Acts as “customer advocate” when investigating defects found in production. Provides feedback based on application knowledge and understanding of customer issues. Reviews application and project documentation to ensure it meets customer needs. Trains others on application and customer knowledge. Information, analysis and recommendations to support the product.
Understands the business needs the product is trying to meet and applies this understanding to guide testing. Applies a comprehensive understanding of the product functions and the marketplace in which it is sold effectively test assigned applications.
Skill set enables automation of at least 50% of test cases for existing functionality. This includes the execution of existing automation test scripts as well as personally writing and executing automated test scripts.
Demonstrates ability to utilize "in house" test harnesses or simulators.
QUALIFICATIONS
Minimum Requirements
Associate’s or Bachelor's degree in Computer Science, Information Technology, or related field, or the equivalent experience of 4 to 5 years
Minimum of 3 years Quality Assurance, Business Analysis, Software Testing or Technical Support experience
Experience writing and executing both positive and negative tests for complex projects
Strong understanding of QA's BDM lifecycle requirements. Able to read and interpret all requirements and design documentation; building corresponding test cases that support a quality delivery
Thoroughly understands the application from the customer business process point of view. Is able to build and execute positive and negative test cases based on business scenarios and/or use cases
Strong written and verbal communication skills with an external and internal customer focus in all interactions
Understands the relationships between "owned" components and those with which they interface. Capable of assisting with cross-component dependency analysis
Manages data accuracy for all deliverables within the QA test repository
Assesses the impact of all production changes, whether full project deployments or defect fixes. Appropriately communicates risks and outlines mitigation plans
Preferred Requirements
Experience with creating, maintaining, and executing automated tests
Experience using a Play/Record automation tool such as TestComplete, QuickTestPro赤子乘龙 , or similar automation tools
Experience using HP Quality Center or equivalent test tools
Experience in business analysis, including writing requirements
（Picture From H&R Block）
4
Program Manager-Robotic Process Automation (RPA) Lead
Responsible for developing, planning, and managing implementation of robotic process automation (RPA) activities for complex projects that are part of a large program and/or programs with broad scope, high impact and longer implementation time frames. Lead both the conversion as well as the business change required, while ensuring that day-to-day operations keep functioning flawlessly during the transition. Consult with sponsors, participants, stakeholders and customers to review proposals including goals, time frames, and funding limitations. Ensure that program goals are accomplished and in line with business objectives. Manage program budgets. Responsible for managing the program teams.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Conduct Robotic Process Automation (RPA) high level assessments.
Identify processes that are feasible for automation with recommendations for benefits and savings.
Define complexity of the process in terms of RPA delivery to include recommendations to alter or reengineer process to automate or improve automation potential.
Create a business view RPA solution design.
Analyze and observe processes to understand the process steps and applications used to complete business transactions by a user.
Complete the standard templates to ensure that all business scenarios are in scope to be configured into RPA. The examples are as below:
Detail process steps, navigation, application details type, application elements used, etc.
Study process information, standard operation procedures, process maps volumetrics trending, seasonality, cyclicality, service levels set up error rate, error volumes, exception handling steps蓝鸽集团 , capacity utilization FTE,李一情 productivity metrics and average handling time.
Process interdependencies.
Financial or regulatory compliance considerations.
Detail understanding of the inputs to the process structured vs unstructured layouts, different formats.
Create the To Be Automated Flow future state to automate the process.
Detail robot automation logic from the start of the process to completion of the business transaction.
Design automation flow to be unattended.
Conversion of unstructured inputs to structured, if required.
Clearly detail each step of business logic to be configured into the robot.
Create alternate flows, nested validations and verifications to detail the various paths a transaction can traverse through the automation flow being designed.
Detail the completion of a transaction as required by the process outputs of the process
Work in partnership with business leaders to obtain and commit necessary associate resources at the appropriate time, level, and expertise to support the projects required to support the program.
Deliver projects / programs on time and on budget with superior quality.
Provide regular status updates to leadership teams.
Monitor and mitigate project/ program risks.
Ensure completion of program deliverables. Ensure projects that are part of the program are delivered on time and on budget with superior quality.
Oversee teams of individuals from cross functional teams, as well as vendors to accomplish project/program outcomes.
Ensure compliance with corporate project management office, using appropriate project management tools, processes and procedures.
Manage the project budget网众验房 , putting in place financial disciplines and ensuring their execution to meet or beat budget.
Manage vendor relationships and ensure their delivery, on time and on budget.
QUALIFICATIONS
Education
Bachelor’s degree in Business袖珍狗 , IT or Management
Preferred: MBA; Interest in PMP certification or equivalent or completed work towards PMP certification or equivalent
Minimum Requirements
7-10 years of business experience.
5 years of project management experience.
Program management experience leading large programs that involve significant business change.
Experience leading large teams in a matrix anagement environment.
Demonstrated track record of establishing priorities and meeting deadlines.
Experience developing and managing progaram budgets.
Knowledge of business case development including cost/benefit analysis, NPV, current and future state assessments.
Experience managing vendor agreements and tracking service levels.
Familiarity with compliance (regulatory, SOX, etc.) and governance issues.
Advanced oral, written, and interpersonal communication skills. Strong presentation and facilitation skills to communicate with and persuade a wide range of audiences.
Strong supervisory and matrix management skills and ability to oversee tasks
（Picture From H&R Block）
5
Office Manager I - Block Advisors
Job Description
Seeking retail office managers eager to advance their career by accelerating our seasonal business and leading a dynamic team of professionals to deliver exceptional customer service.
We offer competitive pay with incentive pay potential朴政珉 , flexible schedules, career growth opportunities, and advanced tax training and certification.
Office Manager I duties include:
Assisting in development of and executing office-level growth plans
Growing the business through developing local partnerships, managing office community involvement, and modeling and coaching new client growth tactics
Ensuring outstanding client service
Assisting in recruiting and interviewing tax office associates, as well as leading tax office associates to meet and exceed growth and service quality goals
Managing office staffing, operations, and logistics for a tax office
Preparing accurate and complete tax returns for clients, and being a knowledgeable resource on tax topics and products
Minimum Qualifications
Skills & Experience:
High school diploma or equivalent
Strong communication and organizational skills
Demonstrated aptitude for growth plan execution and desire to grow the business
Leadership and supervisory skills to guide and develop associates
Successful completion of the H&R Block Tax Knowledge Assessment or Income Tax Course1
Must complete 18-hour continuing education requirement and meet all other IRS and applicable state requirements
2-3 years in a Tax Professional position preferred
Prior supervisory and customer service experience preferred
Bilingual candidates encouraged to apply!
（Picture From H&R Block）公司简介
H&R Block is one of the world's largest tax services providers, utilizing more than 100,000 highly trained tax professionals and having prepared more than 550 million tax returns worldwide since 1955. Brothers Henry W. Bloch and Richard A. Bloch founded the company in 1955 and grew the business to become a brand and franchising icon.
Today, H&R Block:
? Prepares 1 in every 7 U.S. tax returns
? Has a retail office within 5 miles of most Americans
? Delivers customized tax advice for more than 400 occupations
? Files 1 in every 5 Earned Income Tax Credits
? Has helped clients obtain more than $50 billion in tax refunds, credits and other government benefits in fiscal 2010
In addition to the company providing tax return preparation services in-person, through H&R Block At Home? online and desktop software products, and through other channels, the company also offers financial products to support its tax business through the H&R Block Bank. The bank offers traditional and alternative banking solutions to H&R Block tax clients and associates and serves customers at its branch location in H&R Block world headquarters in Kansas City, Mo., as well as online and via phone.
As the company has evolved and achieved significant milestones, H&R Block has remained committed to the factors that led to its success: superior customer service, a pledge to stand behind our work and a commitment to serving clients where they prefer to be reached — in a retail office, online, using software or a combination of methods. H&R Block is dedicated to being the most trusted, state-of-the-art tax preparation firm at the best value.
我要应聘
How To Apply:
If you are interested, please contact us.
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